Ordering:
We are here to ensure that your shopping experience at the Handmaiden’s Garden is and satisfying and friendly.If you have any trouble ordering online and would like to ask a question or place your order via telephone, please call: 315-782-8916 or e-mail us at: customerservice@handmaidensgarden.com.
Ordering on-line is convenient and safe using our secure shopping cart. All credit card information is collected using a SSL Secure Server. If you do not feel comfortable shopping through our website, please print out an order page and send it with your payment.
We accept MasterCard and Visa, American Express.
We also accept checks, money orders and cashiers checks. If you would like to pay by check or money order, simply print out your order from the checkout area when you have completed all the information and mail it with your check or money order to:
The Handmaiden’s Garden
19881 NYS Route 3
Watertown, New York, 13601.
This is an optional feature. When you sign up, your information is held in a secure database. Each time you "Login" your information is retrieved so that you do not have to re-input your "Ship To" & "Bill To" information. This also allows us to program in discount pricing for our frequent shoppers. We will offer unadvertised discounts and specials throughout the year, that by signing in, you automatically will receive.
We will make shopping for your favorite people even easier when you are in a time crunch, by wrapping a gift for you and even sending it directly to them if you would like. A gift card is included per your request.
Click Here to choose your paper and message.
Sending Multiple Gifts:
Purchasing more than one gift is not a problem. If all gifts are being shipped to the same location they can be in the same order. If you would like us to ship a gift to another address, just do a separate purchase for that order. Gift Certificates are also available. Let your favorite people experience the joy of choosing their own favorites by sending them a thoughtful gift certificate. To send one, click here.
Privacy Policy:
The Handmaiden’s Garden respects the privacy of visitors to our website. We only collect information that is pertinent to offering our customers the best in quality and service. We do not collect personal information from you, unless you voluntarily provide it to us. We do not sell the names or addresses or any personal information about our customers to third parties. We seldom use cookies, and when we do, it is only for the collection of statistical information to enable us to meet the needs of our customers.
The herbal and health information provided in this Web Site is intended for educational and informational purposes only. The products described are intended solely as bath and body products, personal care products and hygiene products to enhance general health, and are not intended to diagnose, treat, cure, or prevent any disease. Nothing listed within this Web Site nor in e-mails or telephone conversation in suggestions with ordering, should be considered as medical advice for dealing with a given problem. You should consult your health care professional for individual guidance for specific health problems. Persons with serious medical conditions should seek professional care.
Your order is normally shipped within 24 - 72 hours. Orders are shipped by your choice of USPS or UPS.
Shipping Chart for Continental USA & Canada Only:
| Orders up to $9.99 |
Regular Surface (6 - 10 business days) |
$6.95 |
| Between $10.00 to $19.99 |
Regular Surface (6 - 10 business days) |
$7.95 |
| Between $20.00 to $29.99 |
Regular Surface (6 - 10 business days) |
$8.95 |
| Between $30.00 to $39.99 |
Regular Surface (6 - 10 business days) |
$9.95 |
| Between $40.00 to $49.99 |
Regular Surface (6 - 10 business days) |
$10.95 |
| Between $50.00 to $199.99 |
Regular Surface (6 - 10 business days) |
$11.95 |
| Over $200.00 |
|
FREE |
Expedited Shipping:
Please e-mail us if you need express delivery options. We would be glad to rush your order to you, if possible.3-Day select, 2nd Day and Next Day Air shipping options are available for all orders. When desiring these options and ordering online please note your shipping request in the comments section of the checkout page and you will be contacted with the additional shipping costs for your approval before shipment is made.
For International Orders:
International Orders-For the security of our clients and our family-owned business, our online shopping cart handles only U.S. addresses. If you are outside the U.S. and would like to order our products, please email or call us directly so we can provide you with an accurate shipping cost and delivery schedule. Please note that we accept payment in U.S. dollars only.
Duty Charges:
Customers are responsible for any duty charges. We cannot estimate the amount of time your package will take to clear customs.
Returns and Exchanges:
If you are not satisfied with your order, be assured that with your assistance we will make every effort to resolve any problem quickly and easily. You, our customer, are most important to us and we want you to be totally satisfied with your purchase. You may return unopened items for a refund. Opened or used products may not be returned for the obvious sanitary reasons. For general returns, we will promptly issue a refund, credit, or replacement, whichever you prefer, less the shipping costs. We do not refund special order items. Please return the un-used items in re-sellable condition along with the packing and sales slips within 30 days after you received your purchase.
To ensure your returns are handled quickly and efficiently please be prepared to provide the order number, the invoice or sale number, and a brief reason for the return. Please follow the instructions listed below.
1. Always inspect your shipment for any damage in transit.
2. If damage has occurred, notify our Customer Service Dept. If insured,contact the carrier directly.
3. Contact our customer service within 5 days of receiving your order to receive your return authorization.
4. No credits or returns will be allowed after 60 days.
5. All products must be returned in saleable condition to receive credit.
Order Damages:
We will replace items damaged during shipping and accept returns for items shipped incorrectly. We make an extra effort to ensure that your order is correct, properly packaged, and well protected in transit. Despite our best efforts, damage sometimes occurs during shipping. We do not accept responsibility for products damaged in transit if it is insured and because of the carrier’s fault, nor do we make damage claims for you.
Wholesale:
We welcome wholesale inquiries. A $100.00 minimum applies and a valid Resale ID is required. If you are interested in receiving information regarding wholesale purchases, please e-mail us at info@handmiadensgarden.com and we will contact you with the details of our wholesale policies. Once your Resale ID is received, we will set up an account for you and issue you an ID code for shopping on-line.
Special Orders:
We will try to honor all special requests to the best of our ability and time constraints. Please allow 6-8 weeks minimum for your custom order and expect to pay a surcharge. We would love to work with you to help celebrate your special occasion in an extraordinary way or promote your business by offering your customers and clients a distinctive line of goods. Think of the possibilities of using our beautiful products as favors and tokens of appreciation for any event you are planning or in a bed and breakfast or promotional event. We will help you create a customized product of distinction to memorialize any special event. We have customized products and labels for events such as family reunions, baby and bridal showers; birthday packages and wedding attendant gifts; in home spa party packages and bed and breakfast amenities. Please e-mail for more details.
Free Samples:
I love free samples and wish I could continue this practice. However, with so many requests, I seem to find myself these days spending far too much time on packing and with rising shipping rates, it has become costly. Upon request, we will continue to provide a free sample or 2 providing the request is sent with an order. Our new sample charge is minimal- $2.50 for the first sample and $1.00 for each additional one (plus shipping).
E-Newsletter:
Sign up here to receive a quarterly e-newsletter from us with discounts, inspirational writings, quick tips, aroma-crafting ideas, home spa recipes, gardening adventures and more!
Refer a friend:
Love our stuff? Want to share us with others?Give us their e-mail address and if they buy from us, you will receive a discount coupon worth 5 % off your next purchase!
Gift Certificates:
Gift Certificates are available HERE. Gift Certificates are not reedemable for cash and expire within 1 year of purchase. Unused balances will be credited towards future purchases within that 1 year period
Contact Us:
Email: info@handmaidensgarden.com 24 hours, 7 days a week
Phone: 1- 315-646-3416 from 8AM - 8PM Monday to Friday
Snail Mail: The Handmaiden's Garden, Main Street, Sackets Harbor, New York 13685
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